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TERMS & CONDITIONS

A L T MOBILE MECHANIC LIMITED

Registered Office: 6 Berners Close, Norwich, Norfolk, NR3 2JE

Company Number: 17204467

Website: altmobilemechanic.co.uk

Please read these Terms & Conditions (“Terms”) carefully before booking any services with A L T Mobile Mechanic Limited (“the Company”, “we”, “us”, or “our”). By booking a service, repair, diagnostic check, or vehicle inspection, you (“the Customer”, “you”) agree to be bound by these Terms.

1. Bookings and Estimates

  • 1.1. Booking Requests: Bookings can be made online, via email, or by phone. A booking is only confirmed once we have provided written or verbal confirmation and a scheduled date/time slot.
  • 1.2. Estimates: Any price estimation given prior to a physical vehicle inspection is a guide price only, based on the information provided by the Customer.
  • 1.3. Additional Work: If, upon physical inspection or during the course of the work, our technician identifies additional faults or required parts, we will provide a revised quote. No additional work will be undertaken without your explicit verbal or written consent.

2. Work Environment & Safety Requirements

Because we operate as a mobile service provider, the safety of our technicians and your vehicle is paramount.

  • 2.1. Working Location: The vehicle must be parked on a safe, solid, level ground surface (such as a private driveway or dedicated car park) where the technician can safely access all sides of the vehicle.
  • 2.2. Public Roads: We reserve the right to refuse service if the vehicle is parked on a busy public highway, a steep incline, or any location deemed unsafe by our technician.
  • 2.3. Site Access: The Customer must ensure we have legal permission to access and work on the property provided. Any parking permits, access codes, or property permissions must be sorted by the Customer in advance.
  • 2.4. Weather Conditions: In cases of severe weather (e.g., heavy rain, snow, high winds), we may need to reschedule your booking for safety and quality control. We will notify you as early as possible if this is necessary.

3. Customer Obligations

  • 3.1. Presence: The Customer or an authorized representative (aged 18 or over) must be present at the start of the booking to hand over the vehicle keys and confirm the work layout.
  • 3.2. Vehicle Cleanliness: The vehicle should be reasonably clean and free of excessive personal belongings that block access to locking wheel nuts, engine bays, or internal components requiring repair.
  • 3.3. Information Accuracy: The Customer must provide accurate vehicle details, including the Registration Number (VRM) and any known history of the fault.

4. Cancellations and Rescheduling

  • 4.1. Notice Period: If you need to cancel or reschedule your booking, you must provide us with at least 24 hours’ notice.
  • 4.2. Late Cancellations: Cancellations made with less than 24 hours’ notice, or instances where our technician arrives on-site but cannot access the vehicle/keys, may incur a standard call-out fee or diagnostic charge to cover travel and time slot loss.

5. Diagnostics Fees

  • 5.1. Scope: Diagnostic bookings are dedicated to reading error codes, troubleshooting electrical/mechanical faults, and providing an assessment.
  • 5.2. Fee Application: The diagnostic fee covers the technician’s time and specialist equipment usage up to the agreed time block. Paying a diagnostic fee does not include the physical repair itself, which will be quoted separately.

6. Parts and Warranties

  • 6.1. Sourcing: To guarantee safety and quality, we supply high-quality, manufacturer-compliant parts.
  • 6.2. Customer-Supplied Parts: We generally do not fit parts supplied directly by the Customer. If an exception is made at our discretion, we accept absolutely no liability for the performance, fitment, or premature failure of those parts, and our labour warranty will not apply to that component.
  • 6.3. Parts Warranty: New parts supplied and fitted by us come with a 12-month manufacturer’s warranty (unless stated otherwise on your invoice).
  • 6.4. Labour Warranty: We provide a 12-month / 12,000-mile warranty (whichever comes first) on our workmanship for the specific repair carried out. This warranty is voided if the vehicle is altered, repaired, or tampered with by another third party or garage after our service.

7. Payments and Invoicing

  • 7.1. Payment Terms: Payment is due immediately upon completion of the work on the day of service, unless prior written trade terms have been agreed.
  • 7.2. Payment Methods: We accept secure card payments, bank transfers, or cash as specified by the technician.
  • 7.3. Retention of Property: All parts supplied remain the legal property of A L T Mobile Mechanic Limited until the invoice is paid in full. We reserve the right to remove fitted parts if payment is withheld.

8. Limitation of Liability

  • 8.1. Pre-existing Conditions: We are not liable for any pre-existing wear and tear, hidden structural damage, or components that fail naturally during normal handling due to age or corrosion (e.g., seized bolts, brittle plastic clips).
  • 8.2. Indirect Losses: A L T Mobile Mechanic Limited will not be liable for any indirect, consequential, or economic loss, including but not limited to loss of business, loss of earnings, alternative car hire costs, or missed appointments while your vehicle is undergoing repair.
  • 8.3. Statutory Rights: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or affects your statutory consumer rights under the UK Consumer Rights Act 2015.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.