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Privacy Policy for ALT Mobile Mechanic

Effective Date: May 19, 2026

Welcome to ALT Mobile Mechanic (https://altmobilemechanic.co.uk/). We sincerely appreciate your business and the trust you place in us to keep your vehicle running smoothly. Based in Norwich, UK, we are proud to provide reliable mobile mechanic diagnostics, maintenance, and repair services directly to your doorstep.

Please read this Privacy Policy carefully. By utilizing our website, requesting quotes, or booking our services, you consent to the practices described below.

1. INTRODUCTION

Your privacy is critically important to us. This policy outlines how ALT Mobile Mechanic collects, uses, maintains, and protects your personal and vehicle information. We are committed to ensuring that your data is handled securely and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. DATA COLLECTED

DATA STORAGE LOCATION

We are a Norwich, UK-based company. Our website servers are securely hosted, and all customer data is processed and stored in compliance with UK GDPR standards. We ensure our hosting providers maintain strict security protocols to keep your personal and vehicle information safe.

REGISTRATION DATA

If you create an account or register on our website to manage your bookings, we store your chosen username, email address, and any additional personal or vehicle information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

BOOKING & SERVICE DATA

To book a mobile mechanic service or request a quote, we collect specific details including your name, contact number, email address, vehicle registration number (VRM), and vehicle location/address. This information is securely stored and is strictly required for us to provide accurate quotes, diagnostic insights, and on-site vehicle repair services.

SERVICE & REPAIR RECORDS

When we perform diagnostics, maintenance, or repairs on your vehicle, we log the service history, parts used, and job notes. This data is linked to your customer profile to provide you with ongoing warranty support, accurate service history tracking, and reliable customer care.

COMMENTS

When visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent directly to our secure company email. These submissions are exclusively kept for customer service purposes, booking coordination, and answering your inquiries. They are never used for unrelated marketing purposes or shared with unauthorized third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored by us for this purpose. If you would like to opt-out of Google Analytics monitoring your behavior on our website, please use the Google Analytics Opt-out browser add-on.

3. CASES FOR USING THE PERSONAL DATA

We use your personal information strictly in the following scenarios:

  • Service Delivery: Verifying your identity, locating your vehicle, and carrying out requested mobile mechanical repairs or diagnostics.

  • Customer Support: Providing technical assistance, advice, and follow-up support regarding your vehicle’s service history.

  • Important Updates: Sending administrative notifications, booking confirmations, or critical updates regarding your scheduled appointments.

  • Security & Fraud Prevention: Checking account and booking activity to prevent fraudulent transactions and ensure the security of our customers’ personal data.

  • Website Optimization: Customizing the website experience to ensure administrative functions, booking systems, and overall performance run smoothly.

4. COOKIES

This site uses cookies – small text files that are placed on your computer or mobile device to help our website provide a better user experience. In general, cookies are used to retain your booking preferences, keep you logged into your customer account, and provide anonymized tracking data to third-party applications like Google Analytics.

As a rule, cookies make your browsing experience much smoother. However, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your web browser. We suggest consulting the Help section of your browser for guidance on how to do this.

NECESSARY COOKIES (ALL SITE VISITORS)

  • PHPSESSID: This is an essential cookie used to identify your unique, secure session while navigating our website (for example, keeping track of your details as you move through our contact or booking forms).

NECESSARY COOKIES (FOR LOGGED-IN CUSTOMERS)

If you register an account on our site to track your vehicle’s service history or manage bookings, the following WordPress cookies are also used:

  • wp-auth / wordpress_logged_in_{hash}: Used by WordPress to securely authenticate your login session, verify who you are, and keep you securely logged into your account dashboard.

  • wordpress_test_cookie: A temporary cookie used to check if your web browser has cookies enabled so our booking system functions correctly.

  • wp-settings-[UID] & wp-settings-time-[UID]: These cookies store your individual user ID and preferences. They are used to customize your view of the website dashboard interface and ensure the site layout displays correctly for you.

5. WHO HAS ACCESS TO YOUR DATA

If you are simply browsing our website and have not requested a quote, submitted a contact form, or registered an account, we do not retain or view any personal information regarding you.

If you are a customer who has registered an account, requested a booking, or submitted a vehicle service inquiry, your personal information can only be accessed by:

  • Our System Administrators: To manage the website, secure our booking platforms, and ensure the technical stability of our online services.

  • Our Mechanical & Customer Service Team: Authorized members of our team who require access to your contact details, location, and vehicle registration info in order to provide accurate quotes, arrange bookings, and carry out mobile repair and diagnostic services on-site.

6. HOW LONG WE RETAIN YOUR DATA

  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

  • For users that register on our website, we store the personal information they provide in their user profile indefinitely or until they choose to delete it.

  • Service bookings, diagnostic reports, and invoice histories are retained for as long as necessary to comply with UK statutory financial, tax, and legal obligations, as well as to honor parts and labor warranties.

7. SECURITY MEASURES

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. All data transfers over the website are secured using SSL/TLS encryption technology.

8. THIRD-PARTY DISCLOSURE

We do not sell, trade, or rent your personal identification information to others. We may use third-party service providers (such as secure email hosts or SMS notification software) to help us operate our business and the site or administer activities on our behalf. We only share data with these third parties for limited, essential operational purposes, provided that you have given us your permission.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered customer account on this website, have submitted service requests, or have left comments, you have the right to request an exported file of the personal data we retain about you, including any information you have directly provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are legally obligated to keep for administrative, financial, or security purposes (for example, keeping copies of invoices and service records for tax and accounting compliance).

Please note that if you request the erasure of data vital to maintaining an active account or tracking ongoing vehicle work, we will no longer be able to easily track your vehicle’s digital service history or offer direct online booking support.

UK GDPR & PRIVACY RIGHTS

Your privacy is critically important to us. We fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are a resident of the United Kingdom, you are afforded specific rights regarding your personal data, including the right to access, rectify, or restrict the processing of your data.

For more comprehensive details on your data rights under these regulations, or to file a complaint if you feel your data has been mishandled, you can consult the official Information Commissioner’s Office (ICO) website.

10. CONTACT INFORMATION

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with our mobile mechanic service, please contact us via our official website channels:

Website: https://altmobilemechanic.co.uk/